At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.
Our Sample Management Solutions team is seeking a new addition to our team to serve as a Field Service Engineer.
How You’ll Add Value…
A Field Service Engineer performs basic and routine customer support activities including installation, upgrades, repairs and preventative maintenance, etc. of Azenta equipment and devices at customer sites. Responsible for resolving customer issues at each customer location/geography using necessary discretion and good judgment.
You will have the opportunity to work with advanced technologies, especially in low temperature environments, such as automated storage systems, transport robots, etc. Additionally, you will be responsible for a wide range of industrial and life science equipment, from automation equipment and consumables, liquid nitrogen storage systems, ultra-low temperature freezers, and dehumidification systems.
What You’ll Do…
Support customer operations and ensure fulfillment of contractual service agreements.
Perform maintenance on equipment and systems, including software and hardware installation, upgrades, diagnostics, repairs, and preventive maintenance.
Work will include both on-site activities at customer locations and remote activities.
Analyze problems, investigate and report root causes/corrective actions, and monitor system performance.
Provide operational support for customer-managed samples (e.g., support for initial sample loading and start-up of operations from non-automated to automated equipment).
Communicate and collaborate with global teams in handling tasks.
Prepare and submit reports, such as service reports and status reports, for all tasks.
Respond flexibly to changes in priority, such as emergency response to equipment or production line stoppages, and escalations.
Supports organizational and administrative tasks.
What you will Bring…
Bachelor's degree or higher ia an engineering discipline or equivalent experience.
Practical experience in maintenance service or design of electrical equipment and machinery/automation equipment. Experience in electricity and automation is highly valued.
Experience in maintenance service or design of refrigeration equipment is a plus.
Strong knowledge of electrical and mechanical safety and countermeasures.
Ability to read, write, and communicate effectively in English (TOEIC score of 600 or higher is preferred).
Possess excellent communication skills and can interact effectively with customers and coworkers.
Ability to identify root causes of equipment downtime using structured and comprehensive processes, and to perform tasks using systematic troubleshooting skills.
Ability to independently handle problems and implement corrective actions.
Ability to think independently and prioritize issues related to business needs.
Valid driver's license (equivalent to a standard car license).
Proficient in using PCs and Windows/DOS-based operating systems.
Experience with Oracle is highly preferred.
Ability to travel frequently domestically and internationally, including on short notice.
Ability to respond to on-call emergency troubleshooting and work on holidays and weekends occasionally.
Working Conditions/ Schedule
Full-time employee
Remote work available
Annual salary system (paid in 12 installments)
Salary increases once a year
Transportation expenses covered in full
Social insurance provided
Retirement benefits system available
120 days off per year (Saturdays, Sundays, national holidays, New Year's holidays)
Paid vacation: 16 days in the first year, maximum 20 days
EOE M/F/Disabled/VET