At Azenta Life Sciences, a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.
B Medical Systems, an Azenta Life Sciences company, was founded in 1979 when Electrolux partnered with the World Health Organization to create a solution for the safe storage and transport of vaccines around the world. Since that time, B Medical has become a global leader in vaccine cold chain. For over 35 years, we’ve been innovating and creating technologies that save lives across the globe.
In 2015, B Medical Systems was acquired by Navis, a private equity fund. Effective October 2022, a new chapter began and our company is a part of Azenta Inc., a leading worldwide provider of life sciences solutions.
Our After Sales team is looking for a new talent, starting at the earliest possible time as Technician After Sales (m/f/d) in Hosingen, Luxembourg.
How you’ll add value
We are looking for Technician After Sales (m/f/d), who handles service interactions and repairs with customers and service partners.
What you’ll do
- Reply to customer technical inquiries in connection with customer complaints and/or after sales requests.
- Support and guide service partners so that customer issues are solved with a sense of urgency and priority.
- Report any potential event to our Safety Officer.
- Notify each complaint to the After Sales Officer.
- Give technical trainings on the products to the after sales network (installation, maintenance and repair)
- Write of IQ/OQ, maintenance manual and training material.
- Make quotation and coordinate spare parts, repairs and modifications. Manage spare parts orders.
- Support failure analysis of in-house repair unit and initiate the repair orders
- Get involved in quality meeting, investigation reports and CAPA processes
- Get involved in the “Registration of new products”: review spare part drawing and spare part list.
- Follow-up of after sales KPI.
- Ensure that any installation of CSF are documented by a IQ/OQ.
What you’ll bring
- Secondary or Postsecondary diploma in electricity, electronics or mechanics
- Apprenticeship or prior experience in a similar position
- A strong team player, commitment to excellence in customer service
- Math and mechanical skills: problem-solving; logical-thinking; good observational skills
- Flexible and adaptable, with a high ability to learn and to develop
- Pragmatic and hands-on business-driven individual
- Travel willingness (15%)
- Knowledge of product and production processes
- Math and mechanical skills
- Background in refrigeration, cooling techniques
- MS Suite, with high focus on access and excel knowledge
- English, German and/or French are mandatory; any other languages is appreciated
Our Offer
- Become part of a company that makes a positive contribution to launching groundbreaking scientific developments and therapies.
- Contribute to innovative cell therapies and be a part of revolutionary cancer therapies.
- Take advantage of the operational opportunities in a growing, modern, and innovative company within the health care/life science industry.
- Experience an intensive exchange of experiences and close cooperation in a worldwide network with our customers, friends and partners.
- We offer participation in national and international company events.
- After your initial training, you will receive regular training and further education opportunities that are tailored to your needs.
- A workplace that promotes your maximum.
- You will participate in capital-forming benefits, numerous corporate benefits.
- 33 days of vacation.
- Positive corporate culture and practiced teamwork across all locations.
- Individual development opportunities of your international competencies and language skills.
About us
For more information: https://careers.azenta.com/
B Medical Systems S.à.r.l.
(an Azenta Life Sciences company)
17, Op der Hei
L-9809 Hosingen, Luxembourg
Email: recruitment@bmedicalsystems.com