Company Overview
At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.
POSITION SUMMARY
KEY RESPONSIBILITIES
Support finance related inquiries and perform root cause analysis to prevent future related issues
Provide support to related business units and Sales team regarding finance-related inquiries
Perform operational tasks such as PO management, vendor setup, etc.
Be able to assist customers with their account set up
Communicate with customers via phone, email, and live chat in courteous, professional, and efficient manner
Prioritize and multi-task efficiently with high volume tasks.
Dependable, accurate, and consistent with the ability to solve problems independently
Assist with completing internal projects and follow them through to completion
Follow Standard Operating Protocol under guidance of supervisors
QUALIFICATIONS
Bachelor’s degree or equivalent years of related experience required
Excellent interpersonal skills; both verbal and written are essential
Proficiency with Microsoft Office
Prior customer service experience is preferred
Knowledge of POs, invoices, and finance processes (optional)
PHYSICAL DEMANDS/WORK ENVIRONMENT
Hybrid office hours – 4 days in office and 1 day remote
While performing the duties of this job, the employee may be required to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard.
Specific vision abilities required by this job include close vision requirements due to computer work.
EOE M/F/Disabled/Vet